Ontario Works Wayfinding Improvement

Created on December 11, 2016 by biancawylie.


I want Ontario to spend an undetermined amount to fund a digital service about Ontario Works in order to make government services faster and easier to use.

Online tool to help Ontario Works recipients access programs

This idea was selected for voting but was not one of the top 3 projects.

This idea received 451 votes.

What is your project idea? 

I am submitting this idea on behalf of: Jon Alexander, Raymond Ang, Adrian Haldenby, Bill Mann, Ryan McCormack, Muriel Schvartzman, Danny Tshitumbu

They are the people who had this idea and have done the work on a prototype at a recent hackathon that focused on Toronto's Poverty Reduction Strategy.

The project is to create an online tool to access programs available to people on Ontario Works. It would streamline the application process and make it easy for a user to answer a few questions and then get a list of program options that they are eligible for.

Beyond the core team, others to get involved would be the project mentors at the City of Toronto from the hackathon where the prototype was developed. Other municipal partners should be engaged. It would be available online. Success could be measured by usage, usage of programs, ease of use reviews, feedback from case workers, and other metrics to be discussed with Ontario Works clients and caseworkers as well as other provincial staff before getting to work.

Here is a summary of the problem and proposed solution from the team:

"Currently, the process for Ontario Works (OW) clients to access programming is almost completely dependent on the client's caseworker. Our proposal empowers clients to take an active role in their case plan through the creation of an interactive application that will look at what programs may be suitable for the client based on the client's interests, skills, and personal attributes. Creating a more engaging and client-centred process will hopefully result in improved success rates, better program development, and more time for caseworkers to work on other important tasks."

How will this idea provide a solution? 

The outcome would be an improved process to support people on Ontario Works to connect with programs. The idea is to make a process that can be a challenge (accessing programs) easier administratively. The tool could be used both directly by people on Ontario Works, as well as by the case workers that support them.

Is there anything else we should consider? 

See project 8 on this list for a demo of the prototype from the hackathon:
http://torontopubliclibrary.typepad.com/digital_design_studio/2016/09/re...

Project ID: 2873

Online tool to help Ontario Works recipients access programs

This idea was selected for voting but was not one of the top 3 projects.

This idea received 451 votes.